MTN Group: Consistent customer experiences across Africa with real-time accent and noise solutions
Sanas combines Accent Translation and omni-directional Noise Cancellation to deliver crystal-clear conversations on noisy mobile networks across MTN's diverse African markets.
- Eliminates accent barriers while preserving agent authenticity and cultural identity
- Cancels background noise in real time for clear communication even on unreliable connections
- Reduces miscommunication-driven churn by closing CSAT gaps across regional contact centers
Trusted by enterprise contact center leaders prioritizing CX innovation at scale
Feedback from organizations managing multi-regional, distributed customer service operations.
"“Sanas has cracked the code, offering patented real-time accent conversion and neural network-based voice enhancement systems that empower businesses to address speech barriers and create more job opportunities.”"
"“Sanas's pioneering technology aligns perfectly with Wyndham’s broader efforts to be genuinely customer-centric.”"
"“The Sanas partnership is fantastic because it makes the customer experience each interaction better, more pleasant, both for the customer and for the agent who serves the customer.”"
Questions for contact center leaders evaluating speech AI
Answers for contact center leaders evaluating speech AI for multi-regional operations.
Contact usWhat is Sanas?
Sanas is a real‑time Speech AI platform that combines Accent Translation, Noise Cancellation and Language Translation to make spoken communication clearer and more natural.
How does Accent Translation help contact centers?
Accent Translation modulates accents in real time while preserving each agent's voice and emotion. By reducing miscommunication, it helps improve CSAT and lower churn across diverse regional markets without compromising agent authenticity.
What does Noise Cancellation do?
Sanas Noise Cancellation removes ambient sounds and improves call clarity even on noisy mobile connections, addressing mobile network quality challenges that affect agent and customer conversations.
Which languages are supported?
Sanas offers a Language Translation mobile app covering 25+ languages so people can communicate across languages while maintaining their natural voice.
How can I try Sanas?
Request a demo to hear live Accent Translation examples, see noise cancellation in action, and discuss how the platform fits your contact center or enterprise needs.
See How to Reduce AHT and Deliver Consistent CSAT Across Your Pan-African Operations
Sanas gives your agents real-time speech clarity to reduce AHT, improve first-call resolution, and deliver consistent CSAT across all your markets—no matter where your teams operate. Let's discuss how it can work for your operations. Schedule a call today.