Transform WiFi From Guest Complaint to Competitive Advantage for IHG Hotels & Resorts

Legacy Infrastructure Constraints at IHG Properties

Many IHG properties—particularly heritage hotels and older builds—face significant connectivity challenges rooted in decades-old cabling infrastructure. These legacy systems create inconsistent coverage floors across different property sections, leaving dead zones where guests struggle to connect. The problem intensifies during evening hours when in-room device density peaks as guests stream video, join virtual meetings, and connect multiple devices simultaneously. Outdated infrastructure simply cannot handle this load, resulting in dropped connections and painfully slow speeds. These issues surface directly in guest reviews, with travelers citing poor Wi-Fi as a primary complaint and comparing your properties unfavorably to competitors.

Consistent Performance Without Disruptive Recabling

Enterprise-grade access points designed for hospitality environments work within existing building constraints rather than requiring expensive structural renovations. Wi-Fi 6 and 6E standards deliver higher throughput and handle substantially more concurrent client connections per AP. Intelligent radio frequency management automatically adjusts channels and power levels to minimize interference and extend effective coverage, compensating for suboptimal cable runs. Strategic AP placement addresses challenging architectural features—thick walls, metal fixtures, multi-story layouts—ensuring guests in century-old buildings receive the same reliable connectivity as those in your newest properties. This approach solves the evening congestion problem without tearing open walls or rewiring entire floors.